It is your responsibility to ensure that all furniture items will fit through all doorways, up stairwells, down halls, and around corners into the desired location. If Greathouse is unable to deliver your regular stock furniture to the desired location, you will be charged a 25% restock fee in accordance with our return policy. For any tight fit, the driver may request that you sign a damage waiver prior to attempting delivery.
Please notify Greathouse of any special requirements in order to complete your delivery. This includes, but is not limited to, small trucks to navigate narrow roads and driveways, restricted delivery time frames due to local ordinances, proof of insurance for high rise and condominium buildings and service elevator reservations. Orders that are cancelled or rescheduled due to special requirements not communicated prior to delivery will be charged the appropriate fees.
Standard Deluxe Delivery INCLUDES
- Professional and courteous delivery
- Placement and assembly of all new furniture purchased from Greathouse*
- Removal of trash, boxes and debris of all new furniture purchased from Greathouse.
NOT INCLUDED/ Additional Fees will be accrued if
- Parking of Greathouse truck is located more than 100 feet from residence/delivery area
- Required to hand carry furniture over two flights of stairs
- Removal of any existing/old furniture
- Rearranging or New Placement of existing furniture not associated with Greathouse.
- Hauling or Disposal of old/existing furniture
- Items to be delivered upstairs weighing over two hundred pounds
- Any and all furniture needing hoisting from all areas including but not limited to:
- Through Windows
- Over Staircases
- Any exterior portion of the house
*Cantilever Umbrellas: Customers must provide sand at the time of delivery for Greathouse to assemble
* Greathouse will NOT assemble under any circumstances fire tables to propane
An authorized adult must be home during your scheduled delivery window to accept and inspect your items and sign the delivery ticket. If no authorized adult is home to receive your scheduled delivery, you will be charged an additional delivery fee to reschedule the second delivery.
Greathouse reserves the right to schedule a service technician to repair any imperfection noted at the time of delivery.
You are responsible for protecting your floors from damage by laying rugs, blankets, or cardboard down prior to delivery. Greathouse will not be responsible for damage to any floors.
Customer pick-ups are left in the original vendor packaging for safer transport to your home. You are responsible for inspecting all pick-up items prior to loading them into your vehicle and noting any external signs of damage to our dock team. If you pick up an item that has an imperfection or concealed damage, it is your responsibility to return the item to Greathouse for servicing or exchange. You may pick up your order at our distribution center between 9am and 5 PM local time Monday through Friday.
Greathouse is not responsible for any negligence or vehicle damage in securing merchandise into your vehicle or for any merchandise or vehicle transport damage, vehicle accidents, or personal injuries once the merchandise has left the Greathouse pick-up dock.
If requested, in certain circumstances, Greathouse will transfer your items to a Greathouse retail store one time at no charge. If you do not pick up your items within 48 hours of transfer, the items will be shipped back to the distribution center. You can pick up the items at the Greathouse distribution center or you will be charged a $50 fee if you would prefer another transfer.
RETURNS & CANCELLATIONS
All exchanges or cancellations are subject to seller approval. A minimum 25% restocking fee will be assessed on all seller approved returns, exchanges or cancellations.
No cash refunds. Exchanges or cancellations will be given as store credit.
All Special Order items (SPO) are final and will not be subject to any refunds, exchanges or credit. Special Order returns due to customer preference, no-fits, or any other reason are not accepted. If a Special Order item (SPO) arrives damaged or defective it will be either repaired or replaced, following the manufacturer’s guidelines.
Greathouse will assist you in determining whether an issue is covered under the manufacturer’s warranty. If an item needs to be serviced under a manufacturer’s warranty it is your responsibility to transport the item back to the Greathouse distribution center where repairs will be made. If you cannot provide transportation, Greathouse may arrange to transport the item on your behalf for a charge of $99.00. Greathouse may also elect to schedule an in home repair utilizing an experienced furniture technician for a charge of $99.00. Your manufacturer’s warranty is voided if the furniture is moved from the original delivery address.
As-Is items have no warranties and cannot be returned or exchanged for any reason.
The prices displayed on the Greathouse web site are quoted in U.S. dollars and are valid and effective only within the United States, and such prices do not include delivery fees or sales taxes, if applicable, which will be added to your total invoice price. You are responsible for the payment of any delivery fees and state and local sales or use taxes that may apply to your order. While our goal is a 100% error-free site, we do not guarantee that any content is accurate or complete, including price information and product specifications. If we discover price errors, they will be corrected on our systems, and the corrected price will apply to your order. Greathouse reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions (including after an order has been submitted and accepted).